Browse our most frequently asked questions list below to learn everything you need to know!

  • Flexible:
    • Set up and/or take down can happen up to 36 hours before and/or after your event.
  • Premium:
    • Quick setup and teardown (1-3 hours before, 0-1 hour after).
    • You provide volunteers to operate the equipment.
    • Requires Staff approval and adjustment. Additional fees of 15-25% may apply.
  • Premium Staffed:
    • We handle setup and delivery, and our staff operates the equipment.
  • Premium Some Staff:
    • Setup and teardown by us.
    • Both our staff and your volunteers operate the equipment.
    • Final quote subject to adjustment.
  • Customer Pickup:
    • Only for small items.
    • Not available for inflatables, rides, etc.
  • Other Plans:
    • Need staff approval.

Pre-Rental Preparation Guide

Selection of Setup Location

  • Surface Requirements: It is essential to specify the type of surface upon reservation.
    • Acceptable Surfaces: Our preferred setup surface is grass, though concrete, asphalt, and indoor surfaces are also suitable.
    • Prohibited Surfaces: Surfaces such as dirt, gravel, and rocks are unsuitable for attraction setup.

Accessibility to the Site

  • Pathway Requirements: An unobstructed pathway with a minimum width of 36 inches is necessary for equipment access. Note that certain larger attractions may require more extensive access pathways. For specific inquiries or concerns, we encourage direct communication with our team.

Dimensions of the Setup Area

  • Area Size: Verify that the designated area accommodates the attraction(s), including a clearance of at least 15 feet from obstacles such as fences, buildings, power lines, and trees. Dimensions for each attraction can be found on their respective webpage.
  • Terrain Slope: A gently sloping or flat area is optimal for installation. A maximum slope of 8 inches over 10 feet is permissible. Installations on hills are strictly prohibited for safety reasons. Site surveys may be available upon request, subject to applicable fees.

Identification of Hazards and Obstacles

  • Underground Utilities: Contact 811 to identify underground utilities prior to setup.
  • Sprinkler Systems: Please mark any sprinkler heads or irrigation lines to prevent damage during anchor placement. Responsibility for unmarked systems cannot be assumed by Party On Air.
  • Overhead Clearance: Ensure a minimum clearance of 15 feet from overhead utility lines, trees, and foliage to avoid entanglement or damage.

Electrical and Water Requirements

Electricity
  • Extension Cords: A 100-foot 12 Gauge extension cord will be provided if necessary.
  • Circuit Requirements: The number of circuits required is specified on each attraction’s webpage.
  • Power Consumption: Attractions generally consume minimal electricity. Each blower requires about 6 to 12 amps. A dedicated 110-volt, 3-prong grounded outlet within 100 feet is required to ensure efficient operation. For multiple inflatables, additional circuits within proximity are advisable. Portable generators are available for rent if required but must be reserved in advance.
  • Distance Limitation: The maximum distance from the power source to the inflatable should not exceed 100 feet to prevent voltage drop and ensure safety.
Water
  • Water Supply: Attractions requiring water will need an accessible water source.
  • Water Hoses: Clients are responsible for providing a water hose from the source to the attraction as Party On Air does not supply hoses.

Please review these guidelines thoroughly to ensure a seamless and enjoyable event. For further assistance or clarification, do not hesitate to contact Party On Air directly. We look forward to contributing to a memorable and safe event experience.

As your event draws to a close, preparing for the collection of your rented items is crucial to ensure a smooth transition. Here, we offer several tips to facilitate the retrieval process and help avoid any potential additional fees or misunderstandings.

General Preparation:

  • Consolidate all rental components, including balls, bean bags, scoops, extension cords, and other accessories. Ensure that personal belongings are removed from the area and check inside rides for any left-behind items.

Cleaning Guidelines:

  • Clean all rented items and position them in a single, accessible location. Remember to empty concession machines of any remaining food.

Access Requirements:

  • Make sure gates, doors, and entryways are unlocked before our team arrives. For indoor setups, remove the middle bar from double-door frames where necessary.

Pet Considerations:

  • Secure pets and remove all pet waste from the setup area to maintain cleanliness and safety.

Tables and Chairs:

  • Unless specified differently on your invoice, setting up or dismantling tables and chairs is not included in our retrieval services. Items should be cleaned, folded, and stacked in preparation for collection. Like deliveries, retrievals are conducted at the curbside or nearest entryway. Items must be moved to an accessible location, such as a driveway or loading dock, to avoid additional fees.

Tent Instructions:

  • Ensure all items, including chairs and tables, are removed from under the tent. Detach any decor from the tent to facilitate retrieval and prevent damage. To manage water accumulation on tent tops, gently brush off the water without puncturing the material. Damage caused by neglect or improper handling will be the customer’s responsibility.

Inflatable and Dunk Tank Care:

  • For wet inflatables, please inflate them to drain and let them dry as much as possible, then wipe them down before collection. Dunk tanks should be drained and cleaned, with all components gathered together.

Retrieval Scheduling:

  • You will be provided with an estimated retrieval window, typically communicated the day before. The exact timing may vary due to various factors, and retrievals can occur on the day of the event or within the following two days, unless otherwise arranged.

Special Retrieval Needs:

  • If the flexible retrieval option does not suit your needs, upgrading may be possible, though more difficult as your event date approaches. Please inquire early for pricing and availability.

Retrieval Challenges:

  • If retrieval is hindered by inaccessible areas or the site not being ready, refunds will not be issued for delays. Additional fees may apply for delays exceeding 5 minutes or for required return visits.

Lost or Damaged Items:

  • In cases where items are missing, unreturned, or damaged, charges will apply. If an item is found within three days, it may be returned for a possible refund of replacement fees, though additional rental and processing fees may still apply.

Gratuities:

  • Tips for our crew and entertainers are always appreciated, reflecting their dedication to making your event memorable.

By following these guidelines, you can ensure a hassle-free retrieval process, allowing us to efficiently collect all items and prepare them for future events.

COVID-19 Safety Action Plan

For over 7 years Party On Air has made the safety of our clients, guests, and employees our number one priority. We have taken all necessary and recommended steps to ensure we are living up to that commitment. As the concern over the COVID-19 coronavirus grows, we are taking the following steps to protect us all.

  1. Instituting extra cleaning and disinfecting of our rental equipment. Party On Air has always cleaned rentals prior to our events but moving forward we will be cleaning and disinfecting prior to breakdown as well. We are doing this to combat the travel and transport of potentially harmful germs and pathogens that may end up on our equipment throughout an event while it is in direct contact with guests and the public.
  2. We are addressing and training all our staff in ways to keep guests and themselves safe. This includes:
    • Proper handwashing technique and frequency
    • Proper social distancing techniques
    • Equipping all our staff and vehicles with alcohol-based hand sanitizer
    • Educating our staff to know symptoms and keeping them home from work if they show any symptoms, as well as providing additional sick days to ensure they are not putting themselves, guests, or fellow coworkers at risk

As we navigate through the situation, we will be monitoring and updating our staff and protocols daily. If you have any questions regarding what Party On Air is doing or can do to help your event remain safe and successful, do not hesitate to ask us.

Thank you for your continued trust in Party On Air as a valued event partner. We look forward to serving your next event.

All the best,

 

Joe & Ashley Wesley

Party On Air Xtreme Inflatables, llc
471 Whirlaway Drive
Danville, KY 40422

859.608.6640
www.PartyOnAir.com
party@partyonairky.com

 

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water.  

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

When you rent an inflatable, our delivery and retrieval teams make every effort to minimize impact on your lawn and other surfaces, prioritizing safe and enjoyable use for you, your family, and guests. For safety and stability, inflatables must be situated on mostly flat, relatively firm surfaces such as grass, concrete, and asphalt, avoiding gravel, sand, or mulch.

Inflatables are anchored to the ground as required by safety regulations, typically using stakes. These stakes leave small holes that generally heal quickly on their own. In situations where staking is not viable, sandbags are employed as an alternative, though this may incur an additional charge.

The potential for an inflatable to affect your lawn depends on several factors, including the specific site conditions like weather, grass type, soil moisture, and the duration of the installation. Longer installation periods increase the likelihood of impact on grass and vegetation.

To mitigate potential damage, consider placing inflatables in shaded areas to reduce stress on the grass from excessive sun and heat. Grass that is healthy tends to recover more quickly from any temporary damage. After removal of the equipment, watering the affected area can aid in the lawn’s natural recovery process.

Additional considerations include:

  • Water features, like slides, may create muddy areas.
  • We are not liable for natural wear on surfaces resulting from equipment use.
  • Equipment cannot be installed near water features, buildings, or under hazards such as utility lines or low-hanging branches.
  • Lawns should be mowed at least three days prior to setup, and all animal waste must be cleared.

Please be aware that upon delivery, if we encounter conditions that pose safety risks or unsanitary issues, we must reserve the right to adjust setup plans or, in some cases, refuse setup to ensure safety and sanitary conditions.

We have a tiered cancellation policy based on when we receive your written cancellation notice:

  1. More than 45 days before the event: If you cancel more than 45 days before the event, you are responsible for 25% of the total entertainment fee, minus any retainer you’ve already paid.

  2. 7 to 45 days before the event: If your cancellation notice is received between 7 and 45 days before the event, you are responsible for 50% of the entertainment fee, minus any retainer you’ve already paid.

  3. 48 hours to 7 days before the event: If you cancel between 48 hours and 7 days before the event, you are responsible for 75% of the entertainment fee, minus any retainer you’ve already paid.

  4. Less than 48 hours before the event: If you cancel less than 48 hours before the event, you will be required to pay the full entertainment fee (100%).

Please note, all cancellations must be given in writing.

Weather Policy

Party On Air retains the right to postpone or cancel any event based on projected weather conditions. Any event scheduled on a date that is predicted to have any of the following conditions may be delayed or cancelled, either by Party On Air or the client:

  1. Winds or gusts of 20mph or more
  2. Precipitation or rain forecast at 50% or more
  3. Any other conditions deemed hazardous

All forecast data will be gathered from the NATIONAL WEATHER SERVICE. We prioritize safety. If conditions are considered potentially dangerous to your guests or our equipment, we will recommend that you cancel or delay your event.

NO REFUNDS FOR WEATHER. STANDARD CANCELLATION POLICY APPLIES.

Hot or Cold Weather
Party On Air will not offer refunds or credits if the weather is deemed “too hot” or “too cold” during the event. We will provide recommendations based on our experience regarding which equipment works best under certain weather conditions, but the final decision to book is the customer’s responsibility.

Weather During Party
If there is a greater than 50% chance of rain forecasted for the customer event time, Party On Air will allow the customer to choose whether to cancel or postpone the event. This decision must be made before our crew departs from our warehouse. Once the equipment has left our warehouse, the customer is responsible for 100% of the rental cost – NO REFUNDS, NO EXCEPTIONS! Party On Air charges for time rented – not time used. Even if your guests only utilize the equipment for a brief period due to weather, the full balance must be paid.

Here are the responsibilities and guidelines for an inflatable attraction attendant:

  • Supervise the safe operation of the inflatable at all times
  • Read and understand the safety plaque and operation information
  • Pay attention to users at all times and be alert
  • Stand in a position where you have a clear view of riders
  • Never leave users alone without an attendant
  • Follow the age restrictions and user requirements specified on the inflatable
  • Demonstrate and enforce proper sliding technique as shown on the safety plaque
  • Do not allow use of the inflatable during inclement weather
  • Prohibit climbing, jumping against, or playing near the sides or wall netting
  • Do not allow rough play inside the inflatable
  • Enforce a ban on food, gum, drinks, pets, body paint, silly string, or sprays inside the inflatable to prevent damage
  • Ensure that riders do not exceed the maximum weight, height, and number of riders specified on the safety plaque
  • Prohibit sharp objects inside the inflatable
  • Do not allow anyone who has or might have physical problems, or who is under the influence of drugs or alcohol, to use the inflatable
  • Require riders to be properly dressed and to wear socks to avoid skin burns

By following these guidelines, the inflatable attendant can help ensure that the inflatable is used safely and responsibly, and that all users have a fun and enjoyable experience.

Party On Air Xtreme Inflatables, LLC, offers an optional 10% non-refundable damage waiver on all rental equipment. Lessee must select coverage, pay in full, and sign rental contract before start of event for damage waiver to be bound. Acceptance of any and all claims that arise are based on sole discretion of  Party On Air. This cost covers:
  • Up to $250 per contract in accidental damage of an inflatable device.
  • Up to $500 per contract in reasonable wear and tear physical damage to the rental equipment.
  • Up to $1,000 per contract in wind and storm damage to tents, and properly deflated inflatables.
This Damage Waiver is NOT liability insurance. This Damage Waiver does NOT cover theft, vandalism, silly string, misuse and/or abuse. This Damage Waiver does NOT cover missing equipment.  Party On Air will bill and/or charge card on file for any and all missing equipment at new replacement cost plus lost revenue if applicable.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.

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Proudly Servicing the following Cities in KENTUCKY and beyond:

Columbia, Lawrenceburg, Owingsville, Paris, Danville, Jackson, Mount Washington, Liberty, Winchester, Manchester, Albany, Burkesville, Irvine, Lexington, Frankfort, Lancaster, Greensburg, Elizabethtown, Cynthiana, Horse Cave, Eminence, Annville, Louisville, Nicholasville, Barbourville, Hodgenville, London, Beattyville, Stanford, Pine Knot CDP, Richmond, Lebanon, Frenchburg, Harrodsburg, Edmonton, Mount Sterling, Bardstown, Carlisle, La Grange, Owenton, Booneville, Stanton, Somerset, Mount Vernon, Russell Springs, Georgetown, Shelbyville, Elk Creek CDP, Campbellsville, Springfield, Monticello, Corbin, Campton, Versailles…

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Wisconsin, Michigan, Illinois, Indiana, Ohio, Pennsylvania, Kentucky, West Virginia, Virginia, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida. 

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471 Whirlaway Drive,
Danville, KY 40422

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